100% Satisfaction Guarantee & "No Hassle" 30 Day Return Policy
If for any reason you are not 100% satisfied with your surfboard or SUP purchase, return it within 30 days from the date of purchase and we will credit you 100% of your original sales amount.
You can even try the board out and return it to us used. All we want is for you to be 100% satisfied with your purchase and to make sure it is the right board for you.
All Shipping Costs associated with the Return are the Responsibility of the Customer as listed below:
*All Surfboard & Paddle Boards will be charged $150 in return freight for USA Lower 48 States
*All Non Surfboard & Paddle Board items will incur a 20% Restocking Free
A Pre-Paid Return Label Will be Sent Once Return Is Authorized.
Once Return is received at our warehouse and approved, credit will be issued less the above Shipping Charges or Restocking Fee.
*If the event of defect or other circumstances where Isle will cover the return shipping of a board or item, and/or issue a replacement of the board or item, it must be located within the USA. We do not cover international shipping outside the USA on any returns or replacement boards or items.
*Guarantee does not apply to Used and/or Closeout boards. All sales are final on these products.
*Refunds issued on a board that has been used will be in the form of a store credit.
*Limit one return per customer within 6-months.
*If a new order is placed all shipping costs will apply to the new order.
Shipping Damage and Claims – VERY IMPORTANT
BEFORE signing the delivery receipt please follow these steps:
- Inspect the box and contents for any signs of damage in front of the driver. If you find significant damage to the contents you have the right to refuse the shipment. In this instance please write “Refused due to damage”. Upon receipt of the damaged shipment we will issue a replacement shipment.
- If the damage is minor and repairable you may choose to accept the shipment but you must write a description of the damage on the delivery receipt. In this instance please email photos of the damage and the shipping box to firstname.lastname@example.org within 48 hours of taking delivery. Please keep the packaging and shipping box in the event we need to ship the board back to us. We will work with you until you are 100% satisfied with the outcome.
- If the driver is unwilling or unable to wait for you to inspect the shipment in their presence please note this on the delivery receipt “Driver would not wait for the contents to be inspected, possible concealed damage.” If there is any damage to the shipping box at all please also note this on the delivery receipt.
- If the shipment is signed for without any notation of damage to the contents or box and concealed damage is discovered after unpacking and inspecting the goods further please email pictures of the damage to email@example.com within 48 hours of signing for the shipment. We will not be able to file a claim with the carrier but we will credit up to $75 to cover the costs of any necessary repairs.
Manufacturing or Material Defect
If you suspect your board may have a manufacturing or material defect please notify Isle Surfboards within 30 Days of the date of purchase with pictures of the potential defect. Upon review, Isle Surfboards will determine the extent and nature of the issue and will either issue a replacement board at no additional cost or offer a credit if it is deemed that it is indeed a manufacturing or material defect.
This does not cover normal wear and tear or cosmetic issues.
*In the event of defect or other circumstances where Isle will cover the return shipping of a board or item, and/or issue a replacement of the board or item, it must be located within the USA. We do not cover international shipping outside the USA on any returns or replacement boards or items.
Surfboards and SUPs are constructed entirely by hand and we cannot warranty or issue a credit for any cosmetic issues. A cosmetic issue is considered anything that does not negatively affect the structural integrity or performance of the board.
We will do everything we can to ensure our customers are 100% satisfied with their order. If for any reason we are unable to do so, you may return your item(s) in accordance to the below details:
All items can be returned within 30 days from date of purchase.
All items must be in new condition with all original packaging intact.
Return shipping of all items is the responsibility of the customer.
Please call or email us for a Return Authorization number.
We reserve the right to charge a 10% restocking fee on all items.