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100% Customer Satisfaction

100% Satisfaction Guarantee & "No Hassle" 30 Day Return Policy

If for any reason you are not 100% satisfied with your surfboard or SUP purchase, return it within 30 days from the date of purchase and we will credit you 100% of your original sales amount (including the original shipping charge).

You can even try the board out and return it to us used.  All we want is for you to be 100% satisfied with your purchase and to make sure it is the right board for you.

Details:
All shipping costs associated with the return are the responsibility of the customer.
Refunds issued on a board that has been used will be in the form of a store credit.
Limit one return per customer within 6-months.
If a new order is placed all shipping costs will apply to the new order.

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WHY SHOP ISLE?

WHY SHOP ISLE?

First and foremost we are a company built by two lifelong surfers with a dream. Since 2004 this dream has been to make available the largest selection of the highest quality and highest value surfboards and Stand Up Boards in the industry. We are proud to have succeeded.

While this continues to be our dream, it is our GOAL to have 100% of our customers, 100% satisfied. We want to forge a relationship with all our past and future customers that will instill a level of trust and certainty that any product we sell comes with the same integrity, support and peace of mind that Isle Surfboards was founded on.

While we have chosen to concentrate on building better boards and providing outstanding customer service; some of our competitors have concentrated on self-proclaimed falsehoods, marketing smoke and mirrors and making false statements about competitors’ products.

Whether you buy from us or not, we are happy to save you some time and help you navigate all the different boards from all the different companies. We feel it is important that you purchase from a company you like and trust and not from a marketing company selling limited sizes of floating billboards and making false claims.

Please give us a call at 888-569-7873 if we can help in any way!

$95 USA SHIPPING ON ALL SURFBOARDS & SUPS
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How to Care For Your Stand Up Paddle Board

*Please Read!  It’s for your own good.

The EPS foam core your SUP board is constructed of can expand and contract when subjected to extreme temperatures and/or direct sunlight.  The automatic release valve is designed to limit this expansion by allowing the gases to escape and keep your board safe from damage.  Your release valve is “care free” and requires no maintenance or adjustment. 

The Golden Rule:

Keep out of direct sunlight when not in use - If it’s a hot sunny day don’t let your SUP bake in the sun on land for any period of time!

Please follow these simple tips to ensure a long life for your board

  1. Due not store or transport your board enclosed in bubble wrap.  Any form of sunlight coming in contact with the bubble wrap creates a green house effect and will bake your board in minutes.
  2. Store in a well ventilated area where the temperature will not change rapidly and will not exceed 55-85 degrees.
  3. NEVER, leave your board chill’n on land in direct sunlight for ANY length of time when its not in use.  Keep it in the shade at all times or in a sun reflective board bag.
  4. Always place your board with the traction facing the ground when outdoors. The traction can heat up quickly when exposed to direct sunlight and bake your board.

Most importantly get to know your board.  If it feels like it is getting hot, it probably is so get it in a cooler area.  These boards are of course meant to be used and enjoyed in the outdoors and in the sun. With a little care you will have no problems and your SUP will provide years and years of fun.

If you have any questions at all please call us at 888-569-7873.

Thanks and Happy Paddling!

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888-569-7873 | service@islesurfboards.com | Isle Surfboards|340 West 26th St. H | National City, CA 91950
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